State Farm® Insurance Agent Bryan Jackson

"Ms Thomas was very helpful in assisting with getting our claim closed out. Her customer service was over the top & much appreciated given the circumstances."

"Always a pleasant experience whenever I’ve needed to deal with their staff. Mostly for the “harmless” things like changes in vehicles - but a hail damage claim last year was handled very well, with remarkably good customer service."

"After totaling my car, I was having difficulty getting some wrinkles out of the claims process. It was frustrating to be sure, so I emailed my agent and asked him to step in and help me get the claim finished up. Cari, from my State Farm office, went to work and had missing documents located, printed, ready to sign and everything wrapped up within 24 hours. Really appreciated that kind of support from my local office."

"I had been with State Farm since I was 16years old. A few years back I got a quote from another company that was almost half price. I left state Farm. The half price company just kept going up and up. I had a claim from hail damage in March. My company paid me depreciate value price even though I had full replacement coverage until I paid to have it fixed with money out of my pocket then they reimbursed me. A friend of mine had damage from the same storm and State Farm wrote him a check on the spot for the full amount when they came out to give him a estimate. It took me until January to get my money reimbursed. Cheaper is not always better in the long run. I am so happy to be back with State Farm. Diane made the switch over the phone in about 5 minutes. She went above and beyond for me. Lesson learned."

"I was taken care of quickly.. called.. gave the basic info and within mins had coverage"

"Carrie was pleasant and friendly."

"Talked with Dianna at Bryan Jackson State Farm, she was very knowledgeable and pleasant to work with. Also the rates quoted were awesome! I made the switch for Home and Auto."

"Prompt and friendly response to my inquiry!!"

"Always experienced reliable and honest service from our friends at Bryan Jackson’s State Farm. 10/10 👌"

"My wife and I recently switched insurance for home and auto over to Bryan Jackson and State Farm. Diana and Bryan made the experience as seamless and worry-free as possible. Diana was able to do everything over text and email and we saved over $700 by switching! Bryan's follow up after the insurance was set up was unlike anything we've experienced with other insurance companies. He explained our policies with such care and answered all of my questions. If you are looking to save, but more importantly looking for an insurance provider that will BE THERE when you need them, this is the place!"

"They are great to work with and are always looking out for the best interest of their clients"

"I’ve had an outstanding experience with Bryan Jackson State Farm! Their entire team is incredibly responsive - every question I had was answered quickly and clearly. They also went above and beyond to resolve my issues without any hassle. What really sets them apart is their excellent follow-up. They make sure nothing slips through the cracks and truly prioritize their customers. Highly recommend Bryan Jackson State Farm for anyone looking for knowledgeable, reliable, and genuinely caring service!"

"Great place to get insurance awesome people"

"I’ve been with Brian Jackson State Farm for many years with multiple business and personal policies, and I couldn’t be happier. It’s rare these days to get personal, genuinely helpful service on demand, but this team delivers every time. I don’t need assistance often, but when I do, they make everything easy and stress-free. They’ve got all the modern tech conveniences while still keeping that friendly, hometown vibe. Highly recommend!"

"Great place. Very personable."

"Working with Diana and Cari to insure our home and auto was amazingly seamless. Quick responses with all questions answered clearly. This is customer service!"

"State Farm cleared everything up for me when I got an unexpected payment pulled from checking account. Thank you Kerri & Jordan. We appreciate you guys!!!"

"Kristen McGee was extremely helpful to us. She was communicative and very kind."

"The best in the business - easy to deal with, professional, and they’ve been saving me money for YEARS. Deana, Jordan, and Kristen are all so amazing to work with!"

"I had been a customer of Bryan Jackson for several years, actually I rarely ever would see him in the office. March of 2025 came by the office to get a home quote but was told by the lady at the front desk that their was a hail storm and we can't help you now in an extremely nasty tone, This was normal from her. Call about 2 weeks later and gave my information for the quote, crickets no response. Went into the office asking about my quote and complained that this was the 2nd time coming in because the first time I was told basically that I wasn't worth her time since they were dealing with several storm claims. We were getting close to our closing date and I needed the quote. I came in asking about the quote and the lady from the front desk hurries into Bryan's office (one of few times there). Bryan asks me to his office and closes the door. He said that he didn't want my business because of what happened. I attempted to tell him what happened but he didn't want to hear anything and repeated that he didn't need my business. So if you want State Farm Insurance, please do great company, however make sure that you DON'T choose Bryan Jackson if you want an agent who is interested in you. Service is the worse I've ever dealt with."

"Any time I need help and support, Deana is so amazing to work with!! She is always quick to answer my calls & questions and so quick to take action to make the claims process as smooth as possible!! I was recently involved in another claim through Geico and their process was extremely clunky/slow and not user friendly. I'm so thankful I've selected State Farm and have the best agent in town!!"

"Good fair response to our hail damage."

"Every time I need anything at all, the customer service I receive is top-notch from every single employee at this office. I have never had a bad experience. They go above and beyond in helping us out and making sure I understand everything!"

"Staff was very friendly and helpful! Saved a lot of money with them"

"Amazing support and incredibly responsive"