State Farm® Insurance Agent Bryan Jackson

"I had been a customer of Bryan Jackson for several years, actually I rarely ever would see him in the office. March of 2025 came by the office to get a home quote but was told by the lady at the front desk that their was a hail storm and we can't help you now in an extremely nasty tone, This was normal from her. Call about 2 weeks later and gave my information for the quote, crickets no response. Went into the office asking about my quote and complained that this was the 2nd time coming in because the first time I was told basically that I wasn't worth her time since they were dealing with several storm claims. We were getting close to our closing date and I needed the quote. I came in asking about the quote and the lady from the front desk hurries into Bryan's office (one of few times there). Bryan asks me to his office and closes the door. He said that he didn't want my business because of what happened. I attempted to tell him what happened but he didn't want to hear anything and repeated that he didn't need my business. So if you want State Farm Insurance, please do great company, however make sure that you DON'T choose Bryan Jackson if you want an agent who is interested in you. Service is the worse I've ever dealt with."

"Any time I need help and support, Deana is so amazing to work with!! She is always quick to answer my calls & questions and so quick to take action to make the claims process as smooth as possible!! I was recently involved in another claim through Geico and their process was extremely clunky/slow and not user friendly. I'm so thankful I've selected State Farm and have the best agent in town!!"

"Good fair response to our hail damage."

"Every time I need anything at all, the customer service I receive is top-notch from every single employee at this office. I have never had a bad experience. They go above and beyond in helping us out and making sure I understand everything!"

"Staff was very friendly and helpful! Saved a lot of money with them"

"Amazing support and incredibly responsive"

"Jordan has been excellent in helping me navigate hurdles regarding State Farm’s claims department. We had two vehicle claims, from the same storm, and experienced issues with the claims department on both. Jordan has been excellent at addressing our concerns. Thank you Jordan!"

"The personal care and attention I received from Deana was above and beyond anything I expected!"

"Don't bother unless you want to be treated like they're superior over there!"

"Casey was wonderful to work with! Love them"

"Olivia was literally so fantastic. I couldn’t have had a better experience to help me with such a traumatic event. So glad I have them for my insurance company"

"These 5 stars go to Jordan, he went above and beyond for me and helped me get through this stressful ordeal with the claims department issues I was having!! Despite the fact that I was told that it wouldn’t do any good for me to call a certain person at State Farm (not Jordan) and that there was nothing they could do for me but I could call but it wouldn’t do any good and that person was wrong. I went into State Farm went to Jordan‘s office he was very patient with me and made a few phone calls And showed me that there is something he could do and he did it and he solved my problem that I was having for three months in a matter of days. I have my roof and I owe it all to him. I 100% appreciate him and I’m continuing to stay with State Farm because of Jordan for sure Also Casey up front, she is so nice every time I call when I make my payments she is so easy to deal with and she already knows what I need and is very helpful when needed. Jordan is definitely a keeper, he actually wants to help and make sure you feel good about having State Farm as an Insurer!!"

"Thank you to Cari Thomas with Bryan Jackson’s State Farm! Changes to my policy were necessary (in a very brief time-frame) for the purchase of a new vehicle, and Cari responded immediately and efficiently to my requests. I’ll be in my new vehicle, as scheduled, tomorrow. Thank you once again Cari! Your assistance is greatly appreciated!"

"Awesome place and very helpful. Bryan is knowledgeable and informative."

"Kristen was great to deal with. Went over everything clearly. Always asked if we had any questions. A pleasure to work with."

"Bryan and his team are exceptional!! From the first phone call to the office visit, they are all about relationships and creating a very trustworthy and personal experience and client relationship!! You can trust and know that Bryan has your back and your best interest!!"

"I’m currently in the process of moving and I feel like I’ve won with this team. Diana (my new best friend!!) took over on absolutely everything. She had my quote together in literal minutes AND saved me nearly $80+ a month. You know those businesses you bring home made treats to during the holidays because you appreciate them so much? This is one of those. Thank you all so much."

"Diana has been incredibly helpful and attentive. She has been an absolute pleasure to work with."

"Kristen was superb. Had the best experience."

"Excellent service! Very Dependable!"

"Abby was very helpful and very responsive. She always followed up with us and made sure we understood everything."

"Recently had hail damage to my car. My agents office worked with me and kept in touch to make sure I got with a good body shop etc. It was nice they followed up to make sure repairs will be completed and see if I need help."

"Customer service was unmatched!"

"Every person I’ve spoken to or worked with in Bryan Jackson’s office is terrific. Super knowledgeable, patient, empathetic & experienced. No matter how much I ramble about my issues, they take the time to actually listen & help educate me on my policy coverage. I’ve been with State Farm for over 30 years, changing agents as we move, when we moved north from southern IN, we decided to stay with Bryan’s office. A choice we are still happy with (6 years, 3 rentals & now owning a house, plus auto coverage). Cannot recommend Bryan’s office more!"

"They are so helpful and customer focused. So easy to work with and wonderful customer service. Definitely has my best interest in mind."